Frequently Asked Questions
Everything you need to know about your beauty essentials.
Are W Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated to be gentle and hypoallergenic. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
Can I track my order?
Absolutely. Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.